Call us on: 020 8920 1155

CORONAVIRUS UPDATE & THE RETURN TO FLYING

CORONAVIRUS UPDATE

 

UPDATE 08 JULY 2020 (This update is in addition to previous updates and doesn’t replace them)
 
As Islands open their doors, certain protocols and requirements have been put in place that need to be adhered too by you, the traveler. We have put together some links for those Islands that have made their protocols available and if you are travelling or thinking of travelling you must read them to make sure you are compliant. The last thing we want is for you to travel and either be refused boarding, refused entry or face a lengthy wait and cost when you arrive in destination.
 
Complying with these requirements is your responsibility. Some of the protocols are quite in depth and it is imperative that you read them carefully and comply to each of the measures.
 
The first link is from the Caribbean Hotel & Tourism Authority. Please click HERE. This is a useful guide to let you know the status of each Island with regard when they are open to receive tourists.
 
Please click on the Country name below to open the link.
 
ANTIGUA     BARBADOS     JAMAICA     ST LUCIA  (Please read If you are travelling onwards but transiting one of these Islands as it may apply to you too.)
 
Other travel advice can be found on the Foreign and Commonwealth Office site. Please click HERE
 
For those who are not able to get an NHS Covid Free Fit to Fly Certificate, we are in discussion with a private clinic in order to get a discounted rate for Newmont clients. We will hopefully be able to provide you with this information in the next few days.
 
LIAT – Unfortunately, we have as much information as you do at the moment and we are not getting any response from the Airline itself. We are talking to the various High Commissions and tourist boards and hope the situation will become clearer in the following few days.
 
BRITISH AIRWAYS FROM GATWICK – British Airways have moved back to the North terminal for the month of July. Before travelling to the airport, please check in online here.
 
VIRGIN ATLANTIC FROM HEATHROW – Virgin Atlantic are currently operating at Heathrow from Terminal 2. Before travelling to the Airport, please check in online here
 
REFUNDS – We are now beginning to see more refunds coming in from British Airways and Virgin Atlantic. However, still not as fast as we would like. After discussions with senior management at both airlines we are expecting to see a steady quickening of refunds being returned to us. On receipt of them we will process the refunds back to our clients. We are of course so sorry and apologise for the delays.
 

 

UPDATE 23 June 2020
 
Despite the government allowing non essential shops to reopen our Dalston and Shepherds Bush stores are still closed temporarily. Because of the high demand for bookings and rebookings we feel it will be impossible to maintain social distancing and subsequently, a safe environment for both clients and staff. We are taking advantage of the closure to redecorate!!

 

Our staff are working from home and can be contacted on the usual telephone lines: 020 8920 1122. Phones are busy and we are aware of the delays. We are doing all we can to get to your calls as soon as possible. If you would prefer you can email us on Covidchange@newmont.travel. Please ensure you include you booking reference.

 

If you do want to make a booking for later on in the year or up to March 2021, this can be done on the website www.newmont.co.uk.

 

BRITISH AIRWAYS RESUME FLYING TO THE CARIBBEAN. We are pleased to announce that British Airways are looking to resume services on a limited schedule to Barbados, St Lucia and Kingston Jamaica from the middle of July, and Antigua from August.    Prices are currently at seat sale levels and some bargains can be picked up. If you are interested in getting a price and availability and to book it is most probably best to do so online at www.newmont.co.uk as our phone lines are still very busy with staff organising repatriations, rebooking of cancelled departures and refunds. If you are currently booked for mid July onwards and    August, you may find that the day of operation of your flight has changed.  Please click here and to the ‘Manage My    Booking’ section, using the BA reference on your e-ticket to see the current status of your flight. British Airways flights to the  Caribbean up to the 16th of July are now cancelled and as stated there is a limited revised schedule for the second half of July and August, therefore, if we don’t hear from you by the 1st of July to reschedule your flights, we will begin to process all  cancelled flight tickets for refund. PLEASE BE AWARE—If your flight is operating and you wish to cancel, BA are only offering a credit voucher. You MUST cancel prior to departure by emailing us on Covidchange@newmont.travel or on BA.COM . If you do not cancel prior to departure, the airline will treat you as a No Show and normal cancellation fees  will apply.

 

VIRGIN ATLANTIC TO BARBADOS. We have now been advised that Virgin Atlantic will be operating to Barbados once a week in August and September. The flight will depart Heathrow on a Saturday and Depart Barbados on a Sunday. If you are ticketed to Barbados or onward on any other day of the week and wish to transfer to the scheduled departure please contact us on 020 8920 1122 or email with your booking details to Covidchange@newmont.travel. The rest of Virgin Atlantic schedules for July to the Caribbean are now cancelled and therefore, if we don’t hear from you by the 1st of July to reschedule we will begin to process all tickets for refund. If you know of friends or relatives who are in the Caribbean that you are in contact with and have Virgin Atlantic return tickets and want to get back to the UK, please let them know to contact us.

 

VIRGIN ATLANTIC CLIENTS IN ST LUCIA. If you are still in St Lucia and looking to return to the UK, you can now take advantage of the Virgin Atlantic Barbados service with a connection using LIAT. Please contact us for rebooking. Again, if you are receiving this email or seeing our social media post and have friends or relatives in St Lucia who you are in touch with, please pass this information on to them.

 

OCTOBER ONWARDS AND 2021 SCHEDULES. The schedules for these flights with British Airways and Virgin Atlantic are in the system and pretty much back to normal and all at SEAT SALE RATES, INCLUDING EASTER 2021. If you are looking to travel around these dates, their’s never a better time than now to book.

 

Rebooking a later date - If your booking has been affected and you wish to advise us that you would like to rebook for a later date in the year please contact us on 020 8920 1155 or email us at Covidchange@newmont.travel, If emailing, please state your booking number and give specific instructions on what dates you would like us to change your booking to. Without both of these we will not be able to process your request. 

 

If you wish to email us about anything other than a rebooking, refund or repatriation due to the Covid 19 situation then please email us at changes@newmont.co.uk.

 

Applying for a refund. We will not start the application for refund until the airline has actually notified us that your flight is officially cancelled. We are doing this as the airlines are trying to get people to accept credit vouchers if they cancel before they officially cancel the flight. Once they cancel the flight themselves they will have to issue a cash refund. Once again, if you are applying for a refund and haven’t supplied us with your booking reference then please re email us including this reference.

 

Under normal circumstances, we would refund the monies due to you immediately and before we receive it back from the airline. Unfortunately, due to the enormous amount of cancellations and refunds it is not possible for us to do this and we will not be able to reimburse you until we have received it back from the airline. Because of the furloughing of staff by the airlines we have been advised that refunds will take a minimum of 6 weeks from the date of application.

 

We are so sorry for the time it will take to process refunds but the airlines are not making this process very easy. Basically, we have a procedure in place that allows us to automatically apply for the refund when we actually cancel the booking. Unfortunately, as with most airlines in the world, British Airways and Virgin Atlantic have switched this facility off, meaning that each and every refund has to be administered manually. A job which should only take us a few days will now take us weeks. The trade in general along with ourselves are lobbying both the airlines and the government to try and speed this process up. Newmont Travel has not furloughed any of its admin staff and we have moved staff from other areas to assist in processing all of these rebookings, cancellations and refunds.

 

In order for us to devote as much time as possible to administering these refunds we would respectfully request that you do not phone us to enquire on the progress of your refund. We are processing them as fast as we can.

 

If you want more information on what the airlines are doing or if you are currently overseas, please click on the following links Airline names:

BRITISH AIRWAYS, VIRGIN ATLANTIC, DELTA, AMERICAN AIRLINES, AIR CANADA, LIAT, CARIBBEAN AIRLINES

 
What will be refunded. As per our booking conditions. your money will be refunded in full minus a £45.00 per person (Maximum of £100.00) per file admin charge. The £5.00 per person consumer Protection Charge is non refundable. We’ve never before invoked this charge but in order to keep our staff working to process this work and with no new bookings coming in we have had no option but to make the admin charge.
 
We are so sorry that your travel plans have been disrupted like this and hope that you and your families both here and in the Caribbean stay safe and well and that as soon as this terrible crisis is over you can once again travel home and be with your loved ones.
 
We have had thousands of calls relating to the same thing and we have tried below to answer some of them for you.
 

FAQ’s
 
Q. If my balance is due to be paid, can I delay making the payment to nearer the time of departure.
A. This was one of the first things we approached the airlines about and requesting that balance due dates were extended. Unfortunately, both British Airways and Virgin Atlantic were adamant that this could not be done and that the balance due dates as per the confirmations stood. This also means that if you choose no to pay and we are therefore unable to issue your ticket this will incur a loss of deposit.
 
Q. What happens if I cancel my booking while the flight is still showing operating.
A. As with failing to pay your balance on time, the cancellation charges as shown on your booking form will apply
 
Q. What if I want to change my flight which is still showing as operating.
A. Most airlines have a Covid change policy and how it is applied will depend on what date you are travelling and what date you want to rebook. These changes will incur the normal £60.00 per person admin fee.
 
Q. What if my flight has been cancelled and I want to rebook another date.
A. We are happy to hold your funds on file or rebook your dates. Their will be a £15.00 + £5.00 consumer protection fee per person charge +/- any difference in fare.
 
Q. When I first cancelled my flight due to the travel restrictions the flight was still showing as operating and the airline would only offer me a voucher. Subsequently, the flight did not operate as it was cancelled by the airline. Can I now exchange my voucher for a refund.
A. This issue has taken up many hours of arguing and at the moment, the airlines are adamant that they will not exchange the voucher for a cash refund. However, it is our view that the airlines will eventually have to offer a refund so please hang on.
 
Once again, we would respectfully request that if the above information answers your question that you please refrain from phoning as we will not be able to give you any further information and it just takes our staff away from administering bookings that we can action.
 
Yours Sincerely
 
The team at Newmont